Starting off today with a couple of new acquisitions that will round out your portfolio. Talk to us about what these companies
mean. Emily thank you for having me with us with you. And we are
excited about both these acquisitions. They're two that we announced today. One was I my mobile. And the second one is
Slave. I my mobile is largely the customer experience as a service space. I love both you and I probably been at a point
where we call the call center at some place some company after we've made a purchase. And we're really frustrated because they
keep transferring us from one one department to the other. And you have to keep repeating your account number. And it's a it's
a long whole time. It's a friction fluid experience. And that's what we're trying to go out and solve with with this business
and the contact center business. And that's where we think that I am. My mobile is going to completely help us in kind of change
the way that the customer experience actually evolves over time. So that's one area that we've made the investment. The second
area is Sligo which is a company which is in the audience engagement platform where imagine you're in a in a room with
10000 people but you want to still make sure that they're interacting with you as a presenter. Slide show allows you to do
that by making sure that you can post questions. You can make sure that you are you upload the questions. So that is a real
good interaction and interactivity with the audience. So even if you're in broadcasting it feels like you're engaging in a very
intimate conversation with people. Cisco's WebEx meantime has certainly had a moment this year but
so have a lot of other video conferencing platforms there are myriad of rivals out there. Zoom in particular of course stands
out. Has WebEx held its own over the last year. What trends are you seeing.
We feel like we've held more than our own over the course of the past year. We've actually seen an 8 x increase in our video
volume we've seen. We are now over 600 million people on a monthly basis that are using our service. Eighty five percent of
the Fortune 500 end up using our service. Nine out of 10 financial service says
institutions use our service. So there's actually a fair amount in our governments education institutions. Seven out of 10
governments you know eight out of 10 educational institutions that are in the top education institutions use our service. So
there's a fair amount of increase in volume in what we thought was at the beginning of the cold crisis. We're seeing some spike
and we thought it would actually then flatten out. And in fact when we have we haven't seen that at all. We've seen that keep
going up and that we're having record month after record month. And so it's actually been pretty remarkable to see that amount
of demand of new customers as well as existing customers that are using it more and more.
Your big WebEx one event is tomorrow. But as I said it's an increasingly crowded field. What are you going to announce
tomorrow. That is a game changer. Yes we have our first of a kind future work event called IBEX
One that's gonna be tomorrow and day after. For those of you that haven't registered. Go to IBEX on that call and register
and we're going to announce you know three major areas of huge amount of innovation. The first one is in the just productivity
and well-being space. How do people stay productive but also reduce the amount of fatigue reduce the amount of stress and all
of the kind of things that go with working from home. They get to be very stressful. We want to try to see if we can ease that
for people so that they can stay productive without actually feeling hugely stressed and fatigued.
The second area is going to be around a massive investment we're making in a partner ecosystem. So all of the you know if you
think about salesforce and service now in Box and Dropbox and Facebook all of these are players and many many more where
you're going to be integrating the WebEx experience into their products and vice versa. So that regardless of the application
that the user is using the customer is invested in those SAS applications.
We want to make sure that we can have a world class integration with those applications. Interoperability is really important.
So that's an area that we're going to be making a huge amount of investment. And then the third area is in devices. We are very
lucky to have a portfolio of not just software but also devices and tying those together.
And so we will have a set of magical expense. Think of us more like Apple where we'd actually be the apple of the video
conferencing area where we'll actually have our software and hardware that gets very very tied together. So you have magical
experiences that can deliver.